Privacy Policy for West Auckland Arborist

West Auckland Arborist is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or submit information through our contact forms.

1. Information We Collect

When you interact with our website or fill out a contact form, we may collect the following information:

• Full name
• Email address
• Phone number
• Property address or job location
• Details about your arborist or tree service request

We only collect information that is necessary to respond to your inquiry and provide our services.

2. How We Use Your Information

Your personal data is used for the following purposes:

• To respond to inquiries and provide quotes
• To schedule site visits and services
• To communicate regarding your tree care needs
• To improve our website and customer experience

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

• Consent – When you submit your information via our contact form
• Legitimate Interest – To operate and improve our arborist services
• Contractual Necessity – To fulfill service requests or agreements

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your data, including:

• Secure data storage systems
• Restricted access to authorised personnel only
• Regular monitoring and updates of security practices

Your information is retained only for as long as necessary to fulfill its intended purpose.

5. Sharing Your Information

We may share your information only when necessary:

• To comply with legal obligations
• With trusted service providers who assist in delivering our services
• With tools used for scheduling, communication, or website hosting

All third parties are required to respect your data and comply with privacy regulations.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data (data portability)

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. These cookies do not collect personal information unless you voluntarily provide it.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

West Auckland Arborist
Phone: ‭09 886 0500‬